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How is it possibly this difficult? What's my login info?

#1
This is what is really going to drive players to move back to freeshards and move on... I played UO for probably 9 or so years from 1997-2005 (ish) and have thought about coming back into the game. I saw the dev town hall, got interested and so wanted to come back.

I linked my mythic account or whatever that nonsense was, and resubbed my account - paid and everything. Upgraded to SA.

Nowhere - at least, nowhere that I can find (and i'm pretty sluethy) does it tell me how to log in to the damn game. I would prefer to use the classic client, and I have heard through the grapevine that it's your old account name with _uo at the end--- but what about my password? Is it the same as my Mythic account password? Because if I try to log in with myaccountname_uo and that password through the classic client, no dice --- it says that I should try and check my password.

Sent an email to support@uo.com or whatever the address was, no response four days later. Would call--- but no phone number?

I understand that this is a game running on limited resources and the team is doing all they can, but the fact that they 1) rely primarily on a fan support network and 2) overlook such critical issues as, you know, how to log in, even after you give them money - gives me serious cause for concern.

Can anyone here help me out on this one? I understand that people generally tend to play UO DESPITE the developers and BECAUSE of the community support, so I'll throw this one out there to you guys.

Thanks so much-
Grixxitt
 
T

Tazar

Guest
#2
This is what is really going to drive players to move back to freeshards and move on... I played UO for probably 9 or so years from 1997-2005 (ish) and have thought about coming back into the game. I saw the dev town hall, got interested and so wanted to come back.

I linked my mythic account or whatever that nonsense was, and resubbed my account - paid and everything. Upgraded to SA.

Nowhere - at least, nowhere that I can find (and i'm pretty sluethy) does it tell me how to log in to the damn game. I would prefer to use the classic client, and I have heard through the grapevine that it's your old account name with _uo at the end--- but what about my password? Is it the same as my Mythic account password? Because if I try to log in with myaccountname_uo and that password through the classic client, no dice --- it says that I should try and check my password.

Sent an email to support@uo.com or whatever the address was, no response four days later. Would call--- but no phone number?

I understand that this is a game running on limited resources and the team is doing all they can, but the fact that they 1) rely primarily on a fan support network and 2) overlook such critical issues as, you know, how to log in, even after you give them money - gives me serious cause for concern.

Can anyone here help me out on this one? I understand that people generally tend to play UO DESPITE the developers and BECAUSE of the community support, so I'll throw this one out there to you guys.

Thanks so much-
Grixxitt
The log-in for the game and your password should not have changed since you last played UO. If you have not, you can download the client at http://www.uo.com/Client-Download Both clients are available there.

If you do not know your old account log-in and password, then you will need to contact support. EA/Mythic no longer supports UO as it is now a Broadsword Online game. You will need to E-mail them at uo@broadsword.com. So many accounts have been sold over the years that you will need good information to reclaim an old account. In the e-mail, provide as much info as you know. Account name. Code Key from your original CD. E-mail address tied to the account. Original Billing Credit-Card Number. Original Address or phone number registered to the account, etc.

If you continue to have trouble at that point, feel free to PM me here and I will see what other suggestions that I can come up with.
 

Capt. Lucky

Grand Inquisitor
#3
I've been going through this with one of my old accounts. The more of the following you can give them the better.

Name of the account:
First and Last name on account:
Email on account:
Date of birth on account:
Any character names found on the account (name and shard):
Phone number on the account:
Date when account was opened and closed:
Country and /or State of residency:
Last four digits of credit card on account:
Date of last login to account:
 
#4
I was in the same boat and have been trying for over a week to contact bsword, no progress on my account. The replied and directed me to support@ultimaonline.com with all the info Capt Lucky just posted. I sent out an email early this morning and 4 hours later I GOT MY ACCOUNTS! I didn't have all of the info, but I provided them with Name, DOB, previous addresses, char names/shards, account names, passwords previously used & phone numbers.
:arr:
 
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